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XFINITY EasySolve: just because you can do a thing . . .


Comcast is sending out emails announcing a new service called EasySolve. It’s a self-help tool that purports to help resolve multiple types of issues that users may face. While this may be a good and valuable tool, the first question should be: “Is it necessary?” For Interconnected Technologies clients the answer is, for now, “no”.

Just as with the ConstantGuard offering from Comcast, EasySolve may or may not ultimately be a part of what we recommend to clients. For now, though, there is enough concern about stability and function to cause is to advise staying away from both offerings, with one key exception, which we’ll discuss below.

The Comcast home and Business internet service remain rock solid, and we recommend them. It’s just the add-on products of which one must be wary. Not because they’re bad, but because they’re new, relatively untested, and at least for now largely unnecessary. They may prove to be useful, or they may prove to be at best unnecessary, and at worst potentially destructive (like Registry Mechanic, Driver Detective and other well-meaning but overly-invasive programs).

One principle on which we base our service is that we should obtain services from the best specialists in each area, bundling those services only where it makes clear sense. Comcast is an excellent Internet Service Provider, and their phone service is quite good, but as they grow into other areas: product provider, Exchange provider, support provider, backup provider, etc., those other areas must be evaluated individually: are they the best provider of that service?

The one exception? Norton Security Suite, which is at the core of the ConstantGuard offering, is absolutely necessary, which is why our Comcast residential clients use that one piece of the ConstantGuard suite of products.

Navigating all this can be complex and fraught with difficulty, unless you have Interconnected Technologies guiding you through it!

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