Welcome to The Productivity Perspective!

If you think about it, productivity is the goal of all of this technology that we use. Enabling productivity through refining or adding technology-based capabilities is what we're obsessed with at InterConnected Technologies, and so this blog is dedicated to discussions of all things related to that. Much of it will deal with productivity-enhancing technology, but sometimes a non-technology topic will sneak in. Enjoy!

Saturday
Jan072012

Exchange Hosting clients - if you are having problems sending email to InterConnected.com

Dear Wonderful Exchange clients,

I've recently moved InterConnected.com's Exchange service to a new provider called Rackspace.

I have always admired Rackspace, and now that their Exchange service is roughly comparable in price to our current provider, Exchange Hosting, I undertook to investigate it further by experimenting on myself. One consequence of this for any of my clients whose Exchange service is still with Exchange Hosting (or any other client of Exchange Hosting who has sent email to InterConnected.com in the past) is that the remembered email address in the Nickname file of Outlook is no longer correct.

The Nickname file is that which, in all versions of Outlook prior to 2010, remembered each and every email address to which the user sent an email, regardless of whether or not the user put that email address in his/her Outlook Contacts. It saves whatever you type, whether or not the email address is correct. In this particular circumstance, as with a few others, the Nickname file is remembering things when we'd rather it didn't: things that are actually preventing some people from being able to send emails to InterConnected.com. To fix this, if you receive an error sending an email to an email address at InterConnected.com: On any machine where you're seeing the problem sending such an email, open a new email, start typing the email address that is giving you problems (Ferguson@interconnected.com, support@interconnected.com, etc.), and then delete the auto-popup that includes that email address. This is the thing stored in the nickname file, and it's wrong. Once you delete it, you can either type in the correct email address (and yes, Outlook will remember that in the nickname file) or select it from your address book, if it's in there.

In general it is my recommendation, and that of Microsoft, that you add people with whom you correspond to the Outlook Contacts folder, keeping their information, including email addresses, up to date in there, rather than relying on the Nickname file (or Suggested Contacts in Outlook 2010)

Here's a visual. The item circled in blue is what I'd be looking to delete in this case:

Please contact me if you need assistance with this.

Cheers,

Don

Sunday
Oct302011

Browser wars - an update for 2011

Back in 2010 I posted the results of these folks latest testing. Here is an update.

'Nuff said.

http://www.nsslabs.com/assets/noreg-reports/2011/nss%20labs_q3_2011_browsersem%20GLOBAL-FINAL.pdf

I use Internet Explorer 9 when I can, and Firefox with I have to. NO other browsers allowed.

 

 

Saturday
Oct082011

Android, The Experience - an update

They say experience is the best teacher, but unfortunately it kills all its students!

I started with Android 16 months ago. I'd been a long-time PalmOS user, medium time BlackBerry user and short time WebOS user.

Time flies! I've had quite a few different Android devices since my original trusty EVO 4G, and my enthusiasm is undaunted. These are really very powerful, capable, functional productivity tools. Lots of comparisons are made between various Android phones and the iPhone.

Notice the plural vs. the singular.

The iPhone is pretty much the iPhone. Android is not an "it" it's a "them". There are many, many different flavors of Android phone, as the manufacturers (Samsung, HTC, Motorola, LG, Sony) and the carriers (Sprint, Verizon, T-Mobile, AT&T, Cricket) add their own unique spin to each phone. And Android itself exists in several different flavors: Eclair, Froyo, Gingerbread, Honeycomb. With Ice Cream Sandwich on the horizon. 5 x 5 x 5 x 5 = 625 is a dizzying upper bound on the different theoretical pairings of the choices above. That's a lot of choices!

Just as the lack of diversity can be an issue on the iPhone ("just too limited"), so can the tremendous diversity of Android be a problem ("just too complicated"). The limitations of the iPhone can be frustrating if one is trying to do something Apple doesn't think one should do. Those same limitations, however, make the iPhone experience very predictable in a way that makes them easy to form the center of a community of users, and also makes them easy to support.

The extensive diversity of offerings labelled "Android" can reverse this situation, expanding limits but allowing an at-times to some bewildering array of choices and ways of doing things that make community difficult, and support sometimes a challenge.

Take music as an example. On the iPhone, music syncs from iTunes and can be purchased from the iTunes music store. That's it. That's the only way. It's simple, reliable, predictable. It's limited, for now: sync by cable only, sync only to iTunes and to the built-in music player, whether you like them or not.

Photos, ditto. And maps, and calendar, and contacts, and tasks and notes, and . . . you get the idea.

Further, the Android ecosystem of apps is expanding at an amazing rate. Where there was one way to do something on the iPhone and 5 ways on Android, now there are 10 on Android. And then 12, and 15. It's expanding faster than anyone can keep up with!

The challenge is to make things simple, predictable, accessible, reliable at first, and then allow for the expansion into an almost infinite apps ecosystem as the user wants to and can.

Remember, there are literally hundreds of possible combinations of Android level, Carrier and Manufacturer. Add to that hundreds of thousands of apps and you have a recipe for chaos. Or a fun playground, depending on one's perspective. Add to that all this "cloud" stuff, with all the choices available there (even on the iPhone) and one couldn't be faulted for crawling back under the blankey and calling for mommie!

Never fear, InterConnected Technologies is here.

Remember the goal: make it simple at first, and then allow for the gradual expansion out into the big scary world. That's the challenge; the point; the goal.

The topic: How to set up an Android phone to do the basics well before branching out. One might think tha that this would be a focus of the carriers and the manufacturers, but one need only look at what are arguably the best Androids phones currently for sale (the Samsung Galaxy S II) to see that this isn't the case. Add in the way the Photon and the Atrix get configured right out of the box and you'll see that these folks are more interested in showing off than in handing you something that works as a base.

So, let's start.

Widgets. Forget them. They are sexy, flashy, useful, productive, complicated.

Icons. Everybody understands icons. Tap an icon and something comes up. Simple.

SO, step 1: delete the widgets. I know they are shiny and flashy. You can add 'em back later when you've got your bearings.

Also delete icons that don't do what you need to do. NASCAR on Sprint comes to mind. Get rid of the icon. Unless NASCAR is your big deal.

All Android phones have a "long press and drag" concept on the home screen. Touch and hold an icon that you want to move or get rid of, and drag it, still pressing on it, either to the trash can that will appear, or to another screen if that's the goal.

So to set things up so you can quickly ACCESS most of the things you need most:

On the main home screen, put icons (not widgets) that take you to the applications you use most often. Now, I don't know what those are for you, but I'll bet this list includes most of them:

  1. Phone
  2. Email
  3. Text messaging
  4. Contacts
  5. Voicemail
  6. Calendar
  7. Internet
  8. Camera

Remember, this isn't supposed to be comprehensive, it's supposed to be a simple starting point. Cover the bases. If you have another that's vitally important to you, or don't use one of these that I think is most important, change the list, a little, to fit. Some devices have 3 or 4 or 5 of what THEY think are the most important semi-permanently pinned to the bottom of the home screens. Use those for now if they fit.

Remember, get rid of all those widgets for calendar and email and Facebook and news and weather, and . . . They're gone now, right?

Just checking.

You can add them back in later.

Now, maybe on a second home screen (depending on your device you'll have 3 or 5 or 7 home screens), just a swipe to the left or the right away, you put some secondary stuff you use often, but slightly less often. Again, not widgets, but simple icons that open applications:

  1. Pictures
  2. Music
  3. Facebook
  4. Twitter
  5. Maps
  6. Market
  7. Weather
  8. Clock
  9. Calculator
  10. News

(N.B. some Android phones come with, for example, Facebook installed. Some don't. If you need/want Facebook, go to the Market (#6, above) and search for Facebook, and install the Facebook app that's provided in the Market by Facebook. Same goes for Twitter, and so on).

Again, not everything, and not flashy, but functional. NOW you have two screens with icons that represent most of what you do with the device.

NOW, you can branch out. Yes, there's a very nice widget on every HTC phone that shows weather and time. That can take the place of a couple of the icons above, which you can delete. There's usually a  widget for music that shows which piece is playing and has pause/play forward/reverse and volume controls. THERE IS MORE STUFF ON ANY GIVEN PHONE THAN YOU WILL EVER USE, and more in the Market than humanity will ever need.

Go slow; get and keep your feet under you.

Now we shift from ACCESSING stuff on the device to DOING stuff with the device.

One of the iPhone's great strengths and greatest weaknesses is iTunes. Focusing on the strengths: it automatically allows you to sync your music, podcasts, etc. down to the iPhone, and also backs up all your iPhone's settings and pictures.

With Android, you don't have this, unless you do. Motorola has started putting software on its Android devices that mimics much of what iTunes does (as described above), which makes things easier. If you have one of these devices (Atrix, Photon, possibly others). If you don't have one of those devices, then we need to have a conversation. Remember, there are multiple ways to do almost everything on an Android phone. Which one you pick depends on what your needs are. That's where InterConnected Technologies and I come in.

The scope of this is vast, and includes syncing music, syncing pictures, sharing documents, securing information,  and a dozen other things that one might want to do with/on a mobile device. The choices are too vast and the usage too personal to document it all here.

I will continue to try to document as much "standard" stuff as time and products permit.

In the mean time, call me. . .

 

 

 

Saturday
Sep242011

Whither tablets for a smartphone/laptop user?

I'm on a different Tablet Quest from most folks (surprised?).  

I've bought and returned a Motorola, Samsung, HTC and now Lenovo tablet. I'm searching for relevance in a tablet for a person with a 4.5" smartphone and a 14" very thin and light laptop (Lenovo T420s), and so far I haven't found it.

Actually, that's probably not true - the new HTC Jetstream from AT&T is probably "it" but it just costs so much that even *I'm* put off!

Here's what I want:

General, fully functional Android tablet, blah, blah blah.  That's a given. Each one I've bought so far is that.

BUT, to make it a relevant tool, I need to have it, finally, be the thing that productively (read: thoroughly, efficiently and pleasantly) replaces paper in the last place where my smartphone and laptop can't: meetings! In meetings, whether corporate or client, whether formal or informal, whether personal, volunteer or employee, stuff needs to be taken, used, reviewed, and, ideally, marked up during the meeting. Try that on a smartphone and laptop. Can't do it (remembering my three criteria, above). I nearly always either reach for blank paper (to draw a picture or rough something out), take paper stuff with me (to markup for discussion, editing, revision, etc.), or feel that I'm missing part of the experience if I have just my phone and laptop. An Android tablet on which I could write like the HTC (that's why the Galaxy tab and Xoom went back), might just do this if it's a) big enough to show an 8.5x11 page adequately (that's why the Flier went back) and b) allows pretty much global inking (that's why the Lenovo tablet went back).

I'm just not (yet) willing to pay the exorbitant price they're asking for the Jetstream, although as I flesh out my ideas, above, I find myself wanting the Jetstream, tomorrow! I assume, though, the price with drop either 1) because nobody will buy it (like the Xoom) or 2) because a wifi-only version will come out or 3) because they'll decide they've soaked the early adopters who are even sillier than I am, and are ready to sell it to everyone else.

Time will tell! It's a fun playground!

Friday
Sep162011

Samsung Galaxy S II Epic 4G Touch - long name, great phone?!

Yes, I do buy too many of these things. How else to learn about them, though, in order to better serve my clients?

So today: to the Sprint store to buy the Epic Touch, as I'll call it.

First impressions in no particular order (comparing it, in some cases, to my previous phone, the Motorola Photon, 'till now the best Android phone I've tried, minus a few V.1 annoyances):

  • Very big screen; very thin phone
  • USB connector is on the bottom, as is proper!
  • Power button is on the upper side, as is typical for Samsung. Volume on the other side, so ONE of them is going to get blocked if this thing has a side-loaded dock as is typical of Samsung. Power button should be at the top.
  • Unlike the Photon, and every other Android phone I've tried, the built in calendar text is big enough for me to read - maybe no add-on calendar needed - yey!
  • Unlike the Photon, the built in Exchange client gets the contact pictures from Exchange.
  • Haptic feedback is more pleasant than the Photon.
  • All-black color scheme in most built in apps makes sense when you remember that the AMOLED screen only delivers/uses power for the pixels that are turned on. No backlight, which means pixel off/black=no power consuption.
  • More as I have time - so far it's a keeper!

Miscellanea:

This device, as with others recently, has two "SD Cards" an internal one and an external one. This inelegant architecture, in this case, has the internal 16gb of memory accessed as an "SD card" here :

/mnt/sdcard

and the external card (which is actually a card) here:

/mnt/sdcard/external_sd

Why? Good question.