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Norton Business Suite (NBS) Installation Instructions

As Comcast Business continues to offer excellent value as a business Internet Service Provider (ISP), more and more of you are taking advantage of the Norton Business Suite (NBS) offering that comes with the service. There are many reasons to pursue this, and few not to, as long as you are working with us on the front end while it’s being set up.

Herewith, instructions for installing NBS on a Windows computer:



Remove the old program

NBS doesn't always do this, so you might as well do this first.

This will involve using either Add/Remove Programs (Windows XP) or Programs and Features (Windows Vista or Windows 7) in the Control Panel and removing the previous program.

You must restart the computer afterward.

If you decide to simply start the NBS installation and let it try to remove the old program that's OK too. When/if the old program is removed, it'll prompt for a restart.


Log on to the Comcast business site

Go to http://comcastbiz.net

Log in as an Existing Customer with the email address and password for the "portal" account for your business.


Download Norton Business Suite

Scroll to the bottom of the screen, where the download link for Norton Business Suite is.

Click where it says to click to download NBS. If you are connected via a current high speed ISP, the download will take a couple of minutes. If not, it could take 30 minutes or more.

Follow the instructions to complete the installation.


Service PIN

If you are asked for a Service PIN (you should not be, but it's happened), go ahead and enter that.

If you are asked for your Service PIN, you may also be prompted to give your computer a name. Pick a descriptive name the identifies the computer on which you are installing NBS.


Secret question

If you are asked the Secret Question, go ahead and provide the answer.

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